1. Introduction
These Terms & Conditions (“Terms”) govern your use of the YEW Technologies website ( yewtechnologies.co.uk) and our associated product websites ( documentscabinet.com, yewepos.com) and our software products and services, including DCReceipt, YEW EPOS, online ordering portals, and website design and hosting (collectively, the “Services”). By accessing or using our website or Services, you agree to be bound by these Terms.
YEW Technologies is a UK-based software and technology company. If you do not agree with these Terms, please do not use our website or Services.
Use of the Services is also subject to our Acceptable Use Policy and, where personal data is processed on your behalf, our Data Processing Addendum, both available at yewtechnologies.co.uk/legal. These documents are incorporated into and form part of these Terms.
2. Use of the Website
You agree to use this website only for lawful purposes. You must not:
- Use the website in any way that violates applicable local, national, or international law or regulation.
- Transmit unsolicited or unauthorised advertising or promotional material.
- Attempt to gain unauthorised access to any part of the website, server, or database.
- Introduce viruses, trojans, worms, or other malicious or technologically harmful material.
- Use automated tools to scrape, crawl, or extract data from the website without our prior written consent.
3. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, icons, and software, is the property of YEW Technologies or its licensors and is protected by UK and international copyright and intellectual property law.
You may not reproduce, distribute, or create derivative works from any content on this website without our express written permission.
Platform ownership: YEW Technologies retains full ownership of all platform software, systems, tools, and underlying technology used to deliver the Services, including any general improvements or enhancements made during the course of providing services to a client.
Client data ownership:Clients retain full ownership of all data they upload, input, or generate through the Services (“Client Data”). YEW Technologies does not claim any ownership over Client Data. The client grants YEW Technologies a limited, non-exclusive licence to process Client Data solely for the purpose of providing and supporting the Services, including backups and system monitoring.
Client-supplied content:Where clients supply content, images, logos, or text for use in websites or portals built by YEW Technologies, the client warrants that they hold all necessary rights and licences to that material and that its use will not infringe any third-party intellectual property rights.
4. Our Products & Services
Descriptions and features of our products and services on this website are provided for general information purposes only and may be subject to change without notice. Our current service offerings include:
- DCReceipt — document scanning and digital records platform, also available at documentscabinet.com.
- YEW EPOS — point of sale, back office, and online ordering system for retail and hospitality, also available at yewepos.com.
- Website design and hosting — static and dynamic business websites.
- Online ordering portals — customer-facing ordering solutions integrated with YEW EPOS.
The use of any product or service provided by YEW Technologies is governed by a separate service agreement or licence agreement entered into between you and YEW Technologies. These Terms do not replace or override any such agreement.
5. Hosting, Uptime & Service Levels
Where YEW Technologies hosts websites, portals, or software services on behalf of a client, we target a service availability of 99.5% uptime per calendar month, excluding scheduled maintenance windows.
Scheduled maintenance will typically be carried out during low-traffic hours (Sunday 02:00–04:00 GMT/BST) and will be communicated to clients in advance where possible. Downtime caused by scheduled maintenance does not count against the uptime commitment.
All client data processed or stored through YEW Technologies hosted services is held in Microsoft Azure UK regions (UK South or UK West) unless otherwise agreed in writing. This ensures data residency within the United Kingdom in accordance with UK GDPR requirements.
YEW Technologies is not liable for downtime or degraded performance caused by factors outside our control, including Microsoft Azure infrastructure incidents, third-party DNS providers, DDoS attacks, or internet service disruptions.
SLA credit:If measured uptime falls below 99.5% in any calendar month due to causes within YEW Technologies’ control, the affected client may request a 5% creditagainst that month’s hosting fee. Credits must be requested in writing within 30 days of the affected month and will be applied to the next invoice. Credits are the client’s sole remedy for missed uptime targets.
6. Online Ordering Portal
Where YEW Technologies provides an online ordering portal as part of the YEW EPOS solution, the following terms apply:
- Payment processing:YEW Technologies is not a payment processor. All payment transactions are handled by an independent third-party payment provider (such as Stripe). The payment provider’s own terms and conditions govern all transactions, and YEW Technologies accepts no liability for payment failures, chargebacks, or disputes between the client and their customers.
- Order fulfilment: YEW Technologies is responsible for the operation of the ordering platform only. The client is solely responsible for receiving, preparing, and fulfilling orders placed through the portal.
- Menu and pricing accuracy: The client is responsible for maintaining accurate and up-to-date menu items, descriptions, allergen information, and pricing within the system. YEW Technologies accepts no liability for losses arising from incorrect or outdated menu data.
7. Website Design & Development
Where YEW Technologies designs or develops a website for a client, the following terms apply:
- Content responsibility: The client is responsible for supplying all content, images, copy, and materials to be published, and for ensuring that such content is accurate, lawful, and does not infringe any third-party rights.
- Go-live acceptance: Once the client has reviewed and formally approved the website for launch, the project scope is considered complete. Any changes requested after go-live approval will be treated as new work and may be subject to additional charges.
- Third-party licences: The client warrants that they hold all necessary licences for any third-party content (such as stock photography or brand assets) provided to YEW Technologies for inclusion in the website.
8. Payment Terms
Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date. YEW Technologies reserves the right to suspend access to any hosted service or portal if payment remains outstanding beyond this period, following reasonable written notice to the client.
Suspension of services due to non-payment does not relieve the client of their obligation to pay outstanding amounts. Services will be reinstated promptly upon receipt of payment.
9. Confidentiality
Each party may have access to information that is confidential to the other party (“Confidential Information”). Confidential Information means any information disclosed by one party to the other that is designated as confidential, or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including but not limited to business plans, pricing, technical systems, client data, and financial information.
Each party agrees to: (a) keep the other’s Confidential Information strictly confidential; (b) not disclose it to any third party without the other’s prior written consent, except to employees or contractors who need to know it to perform obligations under the agreement and who are bound by equivalent confidentiality obligations; and (c) use it solely for the purposes of performing obligations or exercising rights under these Terms.
These obligations do not apply to information that: (i) is or becomes publicly available through no breach of this clause; (ii) was already known to the receiving party at the time of disclosure; (iii) is independently developed without reference to the Confidential Information; or (iv) is required to be disclosed by law or regulation, provided the disclosing party is given reasonable prior notice where permitted.
10. Termination & Data Export
Either party may terminate a service agreement in accordance with the notice period set out in the applicable agreement, or if no such period is specified, upon 30 days’ written notice. Upon termination:
- The client will be provided with a reasonable opportunity to export their data for a period of 30 days following the termination date.
- After this 30-day period, YEW Technologies may permanently delete all Client Data from its systems, unless otherwise required by law.
- Any outstanding fees due at the point of termination remain payable.
11. Contact Form & Enquiries
When you submit an enquiry through our contact form, you represent that the information you provide is accurate and complete. We will use your contact details solely to respond to your enquiry or provide information about our products and services.
Submitting an enquiry does not create a contractual relationship between you and YEW Technologies.
12. Disclaimer of Warranties
This website and its content are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.
13. Limitation of Liability
To the fullest extent permitted by law, YEW Technologies shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of this website or Services, including loss of data, revenue, profits, or goodwill.
Liability cap:In respect of any claim arising from a service agreement, YEW Technologies’ total aggregate liability to the client shall not exceed the total fees paid by the client to YEW Technologies in the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
14. Indemnification
You agree to indemnify, defend, and hold harmless YEW Technologies, its officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- your breach of these Terms or any applicable service agreement;
- your violation of any applicable law or regulation;
- any content, data, or materials you provide to YEW Technologies, including claims that such materials infringe a third party’s intellectual property rights;
- your relationship with your own customers, including claims arising from orders, fulfilment, refunds, or consumer protection obligations.
YEW Technologies reserves the right to assume exclusive control of the defence of any matter subject to indemnification, with your cooperation at your expense.
IP warranty: YEW Technologies warrants that, to the best of its knowledge, the software and Services provided do not infringe any third-party intellectual property rights in the United Kingdom. If a third-party claim alleging infringement arises, YEW Technologies will, at its option and expense, either procure the right to continue using the affected component, replace or modify it to be non-infringing, or terminate the affected service and refund any prepaid fees on a pro-rata basis.
15. Force Majeure
YEW Technologies shall not be liable for any failure or delay in performing its obligations under these Terms or any service agreement where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, cloud infrastructure outages (including Microsoft Azure), third-party DNS or network failures, cyber attacks (including DDoS), changes in law or regulation, or any other event of force majeure.
We will notify affected clients as soon as reasonably practicable and will use reasonable endeavours to minimise the impact of any such event.
16. Third-Party Links
This website may contain links to third-party websites. These links are provided for your convenience only. YEW Technologies has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
17. Privacy
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
18. Changes to These Terms
We may revise these Terms at any time by updating this page. The “Last updated” date at the top of this page will reflect any changes. For material changes — including changes to pricing, liability, or core service terms — we will provide at least 30 days’ notice by email or prominent notice on our website before the changes take effect. Your continued use of the website or Services after the notice period constitutes acceptance of the revised Terms.
19. General Conditions
- Entire agreement: These Terms, together with any applicable service agreement, constitute the entire agreement between you and YEW Technologies with respect to the subject matter hereof, and supersede all prior agreements, representations, and understandings.
- Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
- Waiver: The failure of YEW Technologies to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
- Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. YEW Technologies may assign its rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.
- Notices: Any notices required under these Terms shall be sent in writing to the contact addresses provided by each party or posted on the YEW Technologies website.
20. Governing Law
These Terms and any disputes arising in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
21. Contact
If you have any questions about these Terms, please contact us.